Doc girl here! As a product documentation writer at VMIX I am always interested in making sure clients have the information they need.
We have a great online Support Center, full of user help topics, quick guides, product overviews and client-generated FAQs. But as our clients find new ways to integrate VMIX video services into their sites, they sometimes have questions we haven’t quite covered.
Get a Quick Response Using “Ask a Question”
Which brings me to the first of our user feedback tools, Ask a Question.

Found at the top of the Support Center homepage, Ask a Question lets you send those “How do I do …?” or “Why can’t I find …?” questions directly to the VMIX Client Services team. And the focus here is on finding answers to any feature or procedure questions you may have.
Our Client Service Managers respond to queries as soon as they can, and we use your questions to round out our documentation and draft new FAQs for the Support Center.
Feature Requests through User Voice
At the bottom of every page of our Admin Console, you’ll also see a tiny, tiny blue link for Feedback:

Yes, it’s that tiny. But it links to a big opportunity—the chance for you to let us know what you need most using our UserVoice feedback forum. Note: You’ll need to sign up to view the forum.
User Voice helps our Product team understand how you are using the VMIX platform, and gives you the opportunity to suggest platform enhancements and new product features.
Here what you’ll typically see in UserVoice …

You can view suggestions made by other VMIX clients and see whether a request is being considered or actively worked on in our development queue. Plus, the ability for you to vote on features helps our team gauge the depth of need for each request.
A quick caveat: Keep in mind that our Product Development roadmap is shaped by many factors and business needs. So we may not be able to execute on your request immediately!
But we do rely on hearing your voice – be it on UserVoice or through Ask a Question in the Support Center. Please keep the questions coming!