VMIX offers the very best technical client support in the industry. Our dedicated Client Services Managers work one-on-one with each client to support integration from sign-up through implementation and troubleshooting on into maintenance.
We also provide personalized product training and video best-practices sessions for your sales, editorial and technical teams.
In addition, our online Support Center includes a full set of self-serve knowledgebase articles, Quick Guides and client-generated FAQs.
Working with Your Client Services Manager
As a full VMIX account holder, you have access to dedicated account and technical support. Your Client Services Manager will be there to help you to set up your account, and teach you how to build out the players, applications and custom media implementations you need for your site.
Our CSMs understand video processing and workflow better than anyone—from the upload and encode, to the meticulous management, publishing and distribution of media. If you have a question, it’s likely our team has the answer. They will respond quickly and work with you to resolve issues.
Most VMIX Service Agreements include dedicated 24/7 client support access by phone or email.
Personalized Product Training
To give all of your sales, editorial and technical staff the same understanding of the VMIX Platform and its components, our team will provide full VMIX Admin Console training. Your training sessions will be customized based on the type of implementation you are planning, as well as the roles your staff will fulfill.
As your implementation of video changes over time, or new features are added to VMIX products, our staff will provide updated training and documentation, and work with you to ensure that your media workflow is optimal.
Sharing Our Business Experience
VMIX knows the business of online video better than anyone. Our Business Development, Client Services and Technical Infrastructure teams are available to provide deep industry insights and best-practices for media publishing, monetization and syndication success.
In addition, we offer a wealth of Quick Guides, best-practices guides and whitepapers in our online Support Center.
Discover the VMIX Support Center
Our free online Support Center offers everything you need to learn about platform features and implementing rich media on your site.
On the Support Center you will find:
- VMIX product info sheets
- User-generated FAQs and our Ask a Question form
- Release notes and known issues
- VMIX Glossary
- VMIX Admin Console User Help
- VMIX API Guide
- Tutorials, Quick Guides, white papers and best-practices guidelines
