« Back to Knowledge Base

The device does not recognize the command when trying to input an Avermedia capture device

You may get the error "The device does not recognize the command" when trying to input one of the following Avermedia USB Capture devices:
Avermedia C835 or Avermedia LGP Lite
Avermedia C875 or Live Gamer Portable
 
These capture devices are 32bit only. Meaning they will only work with the 32bit version of vMix and not the 64bit version.
 
To open the 32bit version of vMix, please do one of the following:
 
Start Menu
Search in the Windows start menu for vMix. Locate the one called vMix only which will be 32bit (the one called vMix (x64) is the 64bit version).
 
 
Desktop Shortcut
If you have a desktop shortcut for vMix on your desktop, looks for the one called vMix only - which will be 32bit (the one called vMix (x64) is the 64bit version).
 
 
Program Files Folder
Otherwise browse to the location where you installed vMix to (which by default will usually be C:\Program Files (x86)\vMix\ ). Then open the application called vMix only - which will be 32bit (the one called vMix64 is the 64bit version).
 
After that go to Add Input -> Camera and try adding your Avermedia capture device instead
 
 

If you still get the error message after using vMix 32bit

You may get the same error again in the 32bit version of vMix. If that is the case, you will need to download and install the "LGP Stream Engine" from the Avermedia website:
https://www.avermedia.com/gaming/download/live_gamer_portable
 
Once you have installed it, open the 32bit version of vMix and from the Camera input menu you will need to select the LGP Stream Engine from the dropdown menu instead. This should then work correctly in vMix.
 
 
 

Last Updated: Wednesday, 5 September 2018 5:05:13 PM