vMix is a part of StudioCoast Pty Ltd.
collect from you when you use our website or our software products.
- What data do we collect?
- How do we collect your data?
- How will we use your data?
- How do we store your data?
- What are your data protection
- What are cookies?
- What types of cookies do we
- How to manage your cookies
- Privacy policies of other
- API Services
- How to contact us
- How to contact the
What data do we collect?
vMix collects the following data:
- Name and Email address (for
vMix software registration)
- IP address and Name of
computer running the vMix software
- When you submit a support or
error report from within the vMix Software, non-personally identifiable data
such as the vMix user interface, vMix settings, system specifications
(such as make and model of computer components), streaming/recording logs and
error messages or reports contained within the Windows event logs.
- When using vMix Call, information about the data we collect can be found below:
How do we collect your data?
You directly provide vMix with most of the data we collect. We collect data and
process data when you:
- Register online or place an
order for any of our products or services.
- Voluntarily provide feedback
on any of our message boards or via email.
- Use or view our website via
your browser’s cookies.
- Voluntarily submit a support
report or error report from within the vMix software.
How will we use your data?
vMix collects your data so that we can:
- Process your order and manage
- Provide support services.
- Facilitate software features
such as vMix Call.
- Aide further software
When vMix processes your order, it may send your data to, and also use the
resulting information from, credit reference agencies to prevent fraudulent
How do we store your data?
vMix securely stores your data on
Google Cloud infrastructure.
Connection data related to vMix Call may also be stored temporarily on the Google Cloud
infrastructure for up to 72 hours.
We never collect or store any video or audio of vMix Call under any
vMix will keep your support/error report data for a maximum of 3 months. Once
this time period has expired, we will delete your data from our servers.
vMix will keep IP Address, Name and Email address data for as long as you are a
customer with us.
All data is encrypted at rest by default on Google Cloud. Further information
can be found below:
vMix will only ever send you marketing information if you have directly signed
up for our newsletter.
If you have agreed to receive this marketing, you may always opt out at a later
You have the right at any time to stop vMix from contacting you for marketing
purposes or giving your data to other members of StudioCoast Pty Ltd.
If you no longer wish to be contacted for marketing purposes,
please click here.
What are your data protection rights?
vMix would like to make sure you are fully aware of all of your data protection
rights. Every user is entitled to the following:
The right to access –
You have the right to request vMix for copies of your personal data. We may
charge you a small fee for this service.
The right to
rectification – You have the right to request that vMix
correct any information you believe is inaccurate. You also have the right to
request vMix to complete the information you believe is incomplete.
The right to erasure –
You have the right to request that vMix erase your personal data, under certain
The right to restrict
processing – You have the right to request that vMix
restrict the processing of your personal data, under certain conditions.
The right to object to
processing – You have the right to object to vMix’s
processing of your personal data, under certain conditions.
The right to data
portability – You have the right to request that vMix
transfer the data that we have collected to another organization, or directly to
you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to
exercise any of these rights, please contact us at our email: email@example.com
Cookies are text files placed on your computer to collect standard Internet log
information and visitor behavior information. When you visit our websites, we
may collect information from you automatically through cookies or similar
For further information, visit allaboutcookies.org.
- Keeping you signed in
- Understanding how you use our
What types of cookies do we use?
There are a number of different types of cookies, however, our website uses:
- Functionality – Our Company
uses these cookies so that we recognize you on our website and remember your
previously selected preferences. These could include what language you prefer
and location you are in. A mix of first-party and third-party cookies are used.
How to manage cookies
You can set your browser not to accept cookies, and the above website tells you
how to remove cookies from your browser. However, in a few cases, some of our
website features may not function as a result.
Privacy policies of other websites
only to our website, so if you click on a link to another website, you should
vMix software makes use of the following API services each with their own
vMix does not collect or store any data related to these API services. As we do
not collect this data, it is not shared with any 3rd parties.
Data you use with these API services may be temporarily
stored on the computer in which vMix is installed for your use only, and is not
accessible by us.
YouTube API Services
You may revoke vMix access to YouTube API Services by visiting the link below:
under regular review and places any updates on this web page. This privacy
policy was last updated on 29 July 2020.
How to contact us
If you have any questions about
on you, or you would like to exercise one of your data protection rights, please
do not hesitate to contact us.
Email us at: firstname.lastname@example.org
Or write to us at: 249 Scottsdale Drive, Unit 3, Robina QLD 4226, Australia
How to contact the appropriate authority
Should you wish to report a complaint or if you feel that vMix has not addressed
your concern in a satisfactory manner, you may contact the Information
249 Scottsdale Drive, Unit 3, Robina QLD 4226, Australia